Payment and Refund Policy
Last updated: 02 November 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all transactions conducted through the website operated by Sleuthzy.org for the purchase of digital subscriptions, individual articles, event access passes, and related entertainment content focused on celebrity culture and entertainment in South Africa. It covers services including magazine issues, exclusive interviews, video features, and promotional offers. The policy does not extend to third-party products or services linked from our blog posts.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in South African Rand (ZAR) and include value-added tax where applicable under South African revenue laws. Additional charges may apply for premium content bundles or expedited access. Currency conversion fees charged by your payment provider are your responsibility and are not included in the displayed price. Sleuthzy.org reserves the right to adjust prices for inflation or market changes with prior notice on the site.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, electronic funds transfer, and secure online wallets compliant with South African banking standards. Payments are authorised immediately upon order placement. All transactions are processed through encrypted gateways meeting Payment Card Industry Data Security Standards. Sleuthzy.org does not store full card details on its servers.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract forms upon successful payment authorisation and issuance of a confirmation email containing order details. Digital content access is granted instantly after confirmation. For event bookings, confirmation secures your place subject to availability. You must retain the confirmation for any future queries.
Cancellation Rights and Applicable Cancellation Periods
Under South African consumer protection provisions, you have the right to cancel within seven days for certain services. Digital content and subscriptions may have shorter windows once access begins. Cancellations must be submitted in writing via the contact form on our Contacts page. Promotional offers are generally non-cancellable after purchase.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for defective or undelivered digital content within 14 days. Exclusions include accessed content, completed event attendance, and promotional discounts. Non-refundable items encompass personalised subscriptions and archived celebrity interviews once downloaded. Eligibility requires proof that the service did not meet advertised specifications.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, access the Contacts page and complete the form with your order number, email address used for purchase, description of the issue, and preferred resolution. Include any relevant screenshots or transaction references. Requests without complete information will be returned for supplementation. Submit within the applicable period to qualify.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receipt, Sleuthzy.org inspects the request against policy criteria within five business days. Approval results in immediate processing notification via email. Rejection includes reasons and appeal options. You will be notified of the final decision by email to the address associated with your account.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing occurs within seven business days, with funds typically appearing in your account within 10 to 14 business days depending on your financial institution. International cards may experience additional delays due to banking networks in South Africa.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital content refunds are limited to cases of technical failure. Subscriptions auto-renew unless cancelled before the next billing cycle. Promotional offers carry no refund if the full term has been accessed. Services such as live celebrity chats are non-refundable post-event.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be retried within 48 hours or the order cancels automatically. Duplicate charges are investigated and refunded upon verification. Chargebacks trigger account review and possible suspension. Suspected fraud leads to immediate order hold and reporting to relevant South African authorities.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy respects all non-excludable rights under the South African Consumer Protection Act, including fair dealing and quality guarantees. Nothing in this document limits your statutory remedies for misrepresentation or defective services. Disputes may be referred to the National Consumer Commission.
Contact Route, Policy Changes, and Last-Updated Date
For queries, use the contact form on the Contacts page. Sleuthzy.org may update this policy with notice on the website. The current version is dated 02 November 2026. Continued use after updates constitutes acceptance. Address correspondence to 52 Roodebloem Road, Woodstock, Cape Town, 7915, South Africa or via email at [email protected].